Master Data Management and Problem Management Freelance Ready Assessment (Publication Date: 2024/03)


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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • Is your organization currently using any ITIL tool for change, incident and problem management?
  • Key Features:

    • Comprehensive set of 1543 prioritized Master Data Management requirements.
    • Extensive coverage of 141 Master Data Management topic scopes.
    • In-depth analysis of 141 Master Data Management step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 141 Master Data Management case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Collections Best Practices, Error Reduction, Continuous Evaluation, Performance Optimization, Problem Control, ITSM, Application Development, Metrics Analysis, Proactive Communication, System Downtime, Service Desk, Continual Service Improvement, Service Desk Challenges, Service Level Agreement, Configuration Management, Triage Process, Problem Management, Change And Release Management, Service Desk Outsourcing, Problem Ownership, Collaborative Support, Resource Allocation, Risk Management, Risk Assessment, Problem Prioritization, Trend Reporting, Incident Correlation, Problem Mitigation, Freelance Ready Assessment Articles, Root Cause Analysis, Availability Improvement, Service Interruption Communication, Systems Review, Knowledge Management, Problem Diagnostics, Impact Assessment, Performance Monitoring, Infrastructure Asset Management, Service Restoration Process, Trend Identification, Problem Logging, Configuration Items, Capacity Assessment, Release and Deployment Management, Management Systems, Problem Categorization, Workflow Automation, Problem Escalation, Training Needs Analysis, Problem Backlog, Agile Methodologies, Crisis Management, High Priority Incidents, Service Registration, IT Service Continuity Management, Quality Assurance, Proactive Monitoring, Resolution Documentation, Service Level Management, Problem Identification, Defect Prevention, Problem Review, Communication Logs, Service Desk Management, Availability Management, Problem Impact Analysis, Service Desk Metrics, Problem Resolution, Change Acceptance, Trend Analysis, Annual Contracts, Problem Resolution Time, User Training, Root Cause Elimination, Incident Tracking, Defect Root Cause Analysis, Problem Documentation, Root Cause Identification, SLM Reporting, Service Desk Costs, ITSM Processes, Training And Development, Change Impact Assessment, Preventive Maintenance, Resource Management, Process Standardization, Tickle Process, Problem Review Board, RCA Process, Capacity Expansion, Service Interruption, SLM Reconciliation, Release Management, Reached Record, Business Impact Analysis, Release Impact Analysis, Resource Planning, Problem Tracking System, Quality Control, IT Staffing, Incident Detection, Efficiency Enhancement, Problem Communication, Service Desk Project Management, Problem Lifecycle, Change Management, Incident Management, Escalation Matrix, Problem Investigation, Ticket Management, Financial management for IT services, Preventive Measures, Version Release Control, Management Review, ITIL Framework, Error Prevention, Master Data Management, Business Continuity, Error Management, Process Improvement, Problem Coordination, Service Restoration, Defect Trend Analysis, Patch Support, Reporting And Metrics, Change Management Process, Change Navigation, Automation Implementation, Continuous Improvement, Process DMAIC, Change Contingency, Asset Management Strategy, Error Tracking, Configuration Records, Emergency Response, Configuration Standards, Problem Prevention, Service Level Target, Escalation Protocol, Capacity Planning, Knowledge Sharing

    Master Data Management Assessment Freelance Ready Assessment – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):

    Master Data Management

    Master Data Management is the process of creating and managing a single, consistent set of information across an organization. ITIL tools may be used for managing change, incidents, and problems.

    1. Yes, implementing an ITIL tool for change, incident and problem management can improve overall efficiency and productivity.
    2. It allows for better tracking and management of changes, incidents and problems, leading to quicker resolutions.
    3. An ITIL tool allows for easier identification and analysis of recurring problems, leading to proactive resolutions.
    4. It enables better communication and collaboration among teams involved in change, incident and problem management.
    5. The use of an ITIL tool reduces the risk of human error and ensures consistency in handling changes, incidents and problems.
    6. Integrating a master data management system with the ITIL tool can lead to better data accuracy and quality.
    7. This can result in improved decision-making and problem resolution based on accurate and reliable data.
    8. A master data management system can also help identify root causes of problems, leading to more effective solutions.
    9. The integration of a master data management system with the ITIL tool can also lead to cost savings, as it streamlines processes and eliminates duplicate data.
    10. It can also contribute to regulatory compliance, ensuring that necessary data is accurately managed and audited.

    CONTROL QUESTION: Is the organization currently using any ITIL tool for change, incident and problem management?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:
    Yes, by 2031, our organization will have successfully implemented a Master Data Management system that seamlessly integrates with all other IT systems and processes. This system will provide complete, accurate, and consistent data across the entire organization, allowing for efficient and effective decision-making.

    Our MDM system will also have advanced data governance capabilities, ensuring data security and compliance with regulations. It will use machine learning and artificial intelligence to continuously improve data quality, reducing manual efforts and errors.

    Furthermore, our MDM system will be able to adapt to changing business needs and easily scale as the organization grows. It will have a user-friendly interface and robust reporting capabilities, making data access and analysis easy for all stakeholders.

    With our MDM system in place, our organization will experience significant cost savings and increased revenue due to improved data management. Our operations will be streamlined, and we will have a competitive advantage in the market, being able to make data-driven decisions quickly.

    To support this goal, we will utilize the latest advancements in technology and continuously innovate to stay ahead of the curve. We will also invest in training and development programs for our employees to ensure they have the necessary skills and knowledge to use and maintain the MDM system effectively.

    Through our commitment to this big, hairy, audacious goal, our organization will become a leader in Master Data Management, setting an example for others to follow and driving sustainable growth for the next decade and beyond.

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    Master Data Management Case Study/Use Case example – How to use:

    Client Situation:

    ABC Corporation is a large multinational organization with operations in various industries including manufacturing, retail, and healthcare. With a vast network of customers, suppliers, and employees, the organization has accumulated a massive amount of data over the years. However, the lack of a proper master data management solution has resulted in data silos, inconsistency, and duplication across various systems and applications. This has made it challenging for the organization to maintain accurate and reliable data, leading to operational inefficiencies and missed business opportunities.

    As a result, ABC Corporation recognized the need for a robust Master Data Management (MDM) solution to streamline its data management processes, improve data quality and governance, and drive better decision-making across the organization. In particular, the organization was interested in implementing an ITIL-based approach to manage change, incident, and problem management to ensure smoother and more efficient operations.

    Consulting Methodology:

    To address the client′s data management challenges and ITIL tool requirements, our consulting team followed a structured methodology, which included the following steps:

    1. Assessment: The first step was to conduct an in-depth assessment of the client′s current data management processes, systems, and data issues. This involved interviewing key stakeholders, analyzing data quality and governance practices, and identifying pain points and areas for improvement.

    2. ITIL Tool Evaluation: Based on the findings from the assessment, our team shortlisted three potential ITIL tools that were suited to the client′s requirements. These tools were evaluated based on their features, functionality, scalability, integration capabilities, and cost. The client was also involved in the evaluation process to ensure their needs and preferences were taken into consideration.

    3. Implementation Strategy: Once the ITIL tool was selected, our team developed an implementation strategy outlining the steps and timeline for the deployment. This included data mapping, cleansing, and migration, as well as training and change management plans to ensure the successful adoption of the new tool.

    4. Implementation: The next phase involved implementing the chosen ITIL tool and integrating it with existing systems and processes. This required careful planning and coordination with the client′s IT team to ensure a smooth implementation without disrupting ongoing operations.

    5. Testing and Quality Assurance: After the tool was implemented, our team conducted rigorous testing and quality assurance to ensure its functionality and data accuracy. This involved running various scenarios and use cases to identify and resolve any issues before the final rollout.

    6. Training and Change Management: To ensure successful adoption of the new ITIL tool, our team provided training and change management support to the organization′s employees. This included conducting workshops, creating user guides, and providing ongoing support to address any queries or challenges.


    The implementation of the ITIL tool for change, incident, and problem management resulted in the following deliverables for ABC Corporation:

    1. A centralized MDM solution: The organization now had a single source of truth for all critical data, enabling better data management and governance.

    2. Improved data quality: With the implementation of data cleansing and deduplication processes, the quality of data improved significantly, leading to more accurate reporting and decision-making.

    3. Streamlined operations: The ITIL tool helped to streamline change, incident, and problem management processes, reducing downtime and improving overall operational efficiency.

    4. Increased customer satisfaction: With better data quality and streamlined processes, ABC Corporation was able to provide faster and more reliable services to its customers, resulting in increased satisfaction levels.


    The implementation of the ITIL tool for change, incident, and problem management was not without its challenges. These included:

    1. Resistance to Change: As with any new tool or process, there was initial resistance from employees who were used to the old ways of working. This required proper change management and training to overcome.

    2. Data complexity: With a vast amount of data scattered across various systems and applications, data mapping and cleansing proved to be a complex and time-consuming task.

    3. Integration issues: Integrating the new ITIL tool with existing systems and processes posed technical challenges that needed to be carefully managed to minimize disruptions.


    To measure the success of the ITIL tool implementation, the following key performance indicators (KPIs) were identified:

    1. Data quality: The percentage of data correctness and completeness was measured against predefined quality benchmarks.

    2. Time to resolution: The time taken to resolve incidents and problems was tracked to ensure that it remained within the agreed-upon service level agreement (SLA).

    3. Change success rate: The percentage of successful changes implemented without any adverse impact on operations was monitored.

    Management Considerations:

    The successful implementation of the ITIL tool for change, incident, and problem management had several management implications for ABC Corporation, including:

    1. Governance and oversight: With a centralized MDM solution, the organization now had better governance and control over its critical data, enabling efficient decision-making.

    2. Cost savings: The streamlined data management processes reduced operational inefficiencies and costs associated with data errors, leading to significant cost savings.

    3. Improved risk management: With better data quality and governance, the organization was better equipped to manage risks and compliance requirements.


    The implementation of an ITIL-based master data management solution for managing change, incident, and problem management has provided ABC Corporation with greater visibility and control over its critical data. This has led to improved operational efficiency, reduced costs, and increased customer satisfaction. However, the success of the project was not without its challenges, which were managed through a structured methodology and close collaboration between the consulting team and the client. Going forward, continuous monitoring and maintenance of the ITIL tool will be crucial to sustain the desired outcomes and ensure ongoing benefits for ABC Corporation.

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